House of Kokomaano

MORGUE

Last Updated: [Aug 2026]

Welcome to MORGUE – Maison of Rare Garments & Unique Essentials (“MORGUE”, “we”, “our”, or “us”).

These Terms & Conditions (“Terms”) govern your access to and use of the MORGUE website, mobile website, and any associated online services (collectively referred to as the “Platform”). By accessing our Platform or placing an order with MORGUE, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

Please read this document carefully before making a purchase. If you do not agree with any part of these Terms, please refrain from using our Platform.

Terms & Conditions

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GENERAL
1.1 About MORGUE
MORGUE is a premium fashion and lifestyle brand dedicated to creating distinctive apparel and accessories that celebrate individuality, creativity, and self-expression. Every design is thoughtfully developed to deliver quality, originality, and a unique customer experience.
These Terms apply to every order placed through the official MORGUE website and any future official digital platforms operated by MORGUE.
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1.2 Acceptance of Terms
By using our Platform or purchasing any product from MORGUE, you confirm that:
You have read and accepted these Terms.
You agree to comply with all applicable laws.
You provide accurate and complete information while placing orders.
You accept our policies relating to shipping, returns, exchanges, refunds, and privacy.
MORGUE reserves the right to modify these Terms at any time. Updated Terms become effective immediately upon publication. The Terms applicable to your purchase will always be those in effect when your order was placed.
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1.3 Eligibility
To place an order on our Platform, you must:
Be at least 18 years of age; or
Be using the Platform under the supervision of a parent or legal guardian.
You must also provide:
A valid email address;
A valid mobile number;
A deliverable address within India.
Orders placed using false, misleading, or incomplete information may be cancelled without prior notice.
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1.4 Personal Use Only
Products sold by MORGUE are intended solely for personal use.
Unless expressly authorised in writing by MORGUE, customers may not purchase products for:
Commercial resale;
Wholesale distribution;
Business or promotional purposes;
Export or bulk procurement.
MORGUE reserves the right to refuse or cancel any order that appears to be intended for resale or commercial exploitation.
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1.5 Website Usage
While using our Platform, you agree not to:
Upload or distribute unlawful, harmful, defamatory, abusive, or offensive content.
Attempt to gain unauthorized access to our systems.
Interfere with the Platform’s security or functionality.
Use bots, crawlers, scripts, automated software, or similar technologies to collect information or place orders.
Copy, reproduce, or exploit any content from the Platform without prior written permission.
Engage in fraudulent activities or misuse promotional offers.
Violation of these Terms may result in suspension of your account, cancellation of orders, refusal of future purchases, and legal action where applicable.
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1.6 Official Sales Channels
MORGUE products are sold exclusively through our official website and any online marketplaces officially authorized by us.
Products purchased through unauthorized sellers, resellers, social media pages, or third-party websites not approved by MORGUE are entirely at the buyer’s own risk.
MORGUE shall not be responsible for counterfeit, altered, damaged, duplicate, refurbished, or unauthorized products obtained from unofficial sources.
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1.7 Changes to These Terms
We may revise these Terms periodically to reflect updates in our business practices, legal requirements, or customer services.
Any revised Terms will be published on our Platform. Continued use of our Platform after such revisions constitutes your acceptance of the updated Terms.
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PRODUCTS, PRICING & AVAILABILITY
2.1 Product Information
We strive to ensure that every product description, photograph, measurement, and specification displayed on our Platform is as accurate as possible.
However:
Colours may vary depending on individual device displays.
Measurements are approximate and may vary slightly due to manufacturing tolerances.
Product images are for illustrative purposes.
Minor differences shall not be considered defects.
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2.2 Pricing
All prices displayed on the Platform are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.
Prices may change at any time without prior notice.
Price revisions shall not affect orders that have already been confirmed by MORGUE.
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2.3 Availability
All products are subject to stock availability.
Adding an item to your shopping cart does not reserve inventory.
If an item becomes unavailable after your order is placed, MORGUE reserves the right to cancel that portion of the order and process any applicable refund.
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2.4 Promotional Offers
From time to time, MORGUE may offer:
Promotional discounts;
Coupon codes;
Seasonal offers;
Limited-time campaigns;
Loyalty rewards.
Unless specifically stated otherwise:
Only one promotional code may be applied per order.
Offers cannot be combined.
Promotions cannot be redeemed for cash.
Expired promotions cannot be reinstated.
MORGUE reserves the right to modify or withdraw any promotion without prior notice.
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ORDER PLACEMENT & ACCEPTANCE
3.1 Placing an Order
To place an order:
Select your desired products.
Choose the appropriate size and quantity.
Add the items to your shopping cart.
Proceed to checkout.
Provide complete delivery and payment details.
Review your order carefully.
Confirm your purchase.
By completing checkout, you submit an offer to purchase the selected products.
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3.2 Order Confirmation
After successfully placing your order, you will receive an acknowledgement via email and/or SMS.
This acknowledgement confirms only that we have received your order request.
It does not constitute acceptance of your order.
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3.3 Acceptance of Order
An order shall be deemed accepted only after:
Payment (where applicable) has been successfully processed;
Stock has been verified;
Internal quality checks have been completed; and
Your order has been dispatched.
A dispatch confirmation email or message serves as confirmation that a binding sales contract has been formed.
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3.4 Right to Refuse Orders
MORGUE reserves the right to reject, cancel, or limit any order, including but not limited to circumstances involving:
Product unavailability;
Pricing or technical errors;
Suspected fraudulent activity;
Violation of these Terms;
Bulk purchasing;
Resale activities;
Payment verification issues;
Incomplete customer information;
Delivery restrictions.
Where payment has already been received for a cancelled prepaid order, the applicable amount shall be refunded.
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PAYMENT
4.1 Accepted Payment Methods
Depending upon availability, MORGUE currently accepts:
UPI
Debit Cards
Credit Cards
Net Banking
Cash on Delivery (COD)
Payment methods may change without prior notice.
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4.2 Cash on Delivery
Cash on Delivery orders attract an additional convenience charge of ₹99 per order.
Customers selecting COD agree to pay the total invoice amount, including applicable COD charges, upon delivery.
COD availability depends on serviceable pin codes.
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4.3 Payment Verification
To protect both our customers and MORGUE from fraud, we may conduct verification checks before processing an order.
Failure to successfully complete verification may result in cancellation of the order.
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4.4 Taxes
Applicable taxes are included in the displayed selling price unless otherwise specified.
Customers are responsible for ensuring that billing information provided during checkout is accurate.
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4.5 Invoice
A digital tax invoice will be sent to the registered email address once the order has been successfully processed.
Customers are advised to retain the invoice for warranty, exchange, return, or customer support purposes.
SHIPPING & DELIVERY
5.1 Delivery Coverage
MORGUE currently delivers across serviceable locations within India. Delivery availability depends on the serviceability of your postal code through our logistics partners.
If your location becomes temporarily or permanently unserviceable, MORGUE reserves the right to cancel the order before dispatch and initiate a refund for prepaid orders.
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5.2 Processing Time
Orders are generally processed within 1–2 business days after successful order confirmation.
Orders placed on weekends, public holidays, or during promotional campaigns may require additional processing time.
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5.3 Estimated Delivery
Estimated delivery time is 3–7 business days from the date of dispatch. While we strive to deliver within the estimated timeline, delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to: Weather conditions, Natural disasters, Political unrest, Public holidays, Transportation disruptions, Courier delays, Government restrictions, High order volumes, Force majeure events. Delivery timelines are estimates only and should not be considered guaranteed delivery dates.
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5.4 Shipping Charges
Shipping fee is included in the product, unless stated otherwise.
Orders placed using the Cash on Delivery (COD) payment method will incur an additional ₹99 COD convenience charge, which is non-refundable.
COD fees, are applicable per order and are displayed at checkout before payment confirmation.
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5.5 Delivery Attempts
Our delivery partners will make multiple reasonable attempts to deliver your order.
If delivery cannot be completed due to reasons attributable to the customer, including but not limited to:
Incorrect or incomplete address
Incorrect contact details
Customer unavailable at the delivery location
Refusal to accept delivery
Failure to respond to courier communication
the shipment may be returned to MORGUE.
For prepaid orders, the applicable refund will be processed after the returned shipment has been received and verified.
Repeated refusal of deliveries or unsuccessful delivery attempts may result in restrictions on future Cash on Delivery purchases.
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5.6 Delivery Verification
Ownership and responsibility for the products transfer to the customer upon successful delivery to the shipping address provided during checkout.
Customers are encouraged to inspect the package upon delivery and report any visible damage immediately.
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ORDER CANCELLATION
6.1 Cancellation by Customer
Customers may request cancellation of an order only before it has been dispatched.
Cancellation requests submitted after dispatch cannot be accepted.
Approved prepaid cancellations will be refunded to the original payment method within the applicable processing period.
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6.2 Cancellation by MORGUE
MORGUE reserves the right to cancel any order before dispatch for reasons including, but not limited to:
Product becoming unavailable
Pricing or technical errors
Payment verification failure
Suspected fraudulent activity
Violation of these Terms
Bulk or commercial purchasing
Incomplete or inaccurate customer information
Delivery to a non-serviceable location
Operational or logistical limitations
Where applicable, prepaid orders cancelled by MORGUE will receive a full refund.
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RETURNS
7.1 Return Eligibility
Customers may request a return within 7 calendar days from the date the order is marked as delivered.
To qualify for a return, the product must:
Be unused and unworn.
Be unwashed.
Be free from stains, perfume, deodorant, makeup, pet hair, or any other signs of use.
Have all original tags, labels, accessories, and packaging intact.
Pass MORGUE’s quality inspection upon receipt.
Returns that do not satisfy these conditions may be rejected.
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7.2 Return Process
Eligible return requests must be initiated through MORGUE’s official customer support or return portal within the applicable return window.
Once approved, MORGUE will arrange a complimentary reverse pickup wherever available.
Customers must securely pack the product in its original packaging before handing it over to the courier partner.
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7.3 Return Shipping
MORGUE offers free return shipping for eligible return requests approved under this policy.
Customers should not independently ship products unless specifically instructed by MORGUE Customer Support.
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7.4 Non-Returnable Products
The following items are not eligible for return:
Products purchased during clearance, sale, or promotional events where marked as “Final Sale” or “Non-Returnable.”
Products damaged due to misuse, improper washing, alteration, or negligence.
Products returned without original tags or packaging.
Products showing signs of wear or use.
Gift cards, if introduced in the future.
Any product specifically identified as non-returnable on the product page.
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7.5 Quality Inspection
Every returned product undergoes a quality inspection upon arrival at our facility.
Approval of any return request remains subject to successful completion of this inspection.
MORGUE reserves the right to decline returns that fail to meet our eligibility requirements.
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REFUNDS
8.1 Prepaid Orders
For eligible prepaid orders, customers may choose either:
A refund to the original payment method; or
An exchange, subject to availability and quality inspection.
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8.2 Refund Processing
Once the returned product successfully passes quality inspection, approved refunds will be initiated within 5–7 business days.
Actual credit timelines may vary depending on the customer’s payment provider or financial institution.
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8.3 Shipping Charges
Original shipping charges and COD convenience fees are non-refundable unless the return is due to an error attributable to MORGUE, including delivery of an incorrect, defective, or damaged product.
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8.4 Cash on Delivery Orders
Orders placed using Cash on Delivery (COD) are not eligible for monetary refunds.
Eligible COD returns may only be processed as exchanges in accordance with the Exchange Policy.
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EXCHANGES
9.1 Exchange Eligibility
MORGUE offers exchanges for eligible products after successful quality inspection.
Exchange requests may be accepted for:
Size change.
Incorrect item received.
Incorrect size received.
Manufacturing defect.
Product received in damaged condition.
Any other return approved under MORGUE’s Return Policy.
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9.2 Conditions for Exchange
Products must satisfy all return eligibility requirements, including being:
Unused.
Unwashed.
In original condition.
Accompanied by original tags and packaging.
Failure to meet these requirements may result in rejection of the exchange request.
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9.3 Product Availability
All exchanges are subject to stock availability.
If the requested replacement item, size, or colour is unavailable, MORGUE may, at its sole discretion:
Offer an alternative available size or colour;
Permit selection of another eligible product of equivalent value; or
For prepaid orders only, process a refund where an exchange cannot reasonably be fulfilled.
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9.4 Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact MORGUE Customer Support within 7 days of delivery.
Supporting photographs or videos may be requested to assist with verification.
Following successful inspection, MORGUE will arrange a replacement or exchange at no additional cost to the customer.
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9.5 Right to Reject
MORGUE reserves the right to reject any exchange request where:
The product fails quality inspection.
The return window has expired.
The product shows signs of use, washing, alteration, or damage caused after delivery.
The request does not comply with these Terms & Conditions.
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CUSTOMER RESPONSIBILITIES
10.1 Accurate Information
Customers are responsible for ensuring that all information provided while placing an order, including name, delivery address, email address, mobile number, and payment details, is accurate and complete. MORGUE shall not be responsible for delays, failed deliveries, or additional costs arising from incorrect or incomplete information provided by the customer.
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10.2 Lawful Use
By accessing or using the Platform, you agree to use it only for lawful purposes and in accordance with these Terms. You shall not engage in any activity that may damage, disrupt, or interfere with the operation, security, or functionality of the Platform.
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10.3 Prohibited Activities
You agree not to:
Use the Platform for any unlawful, fraudulent, or misleading purpose.
Purchase products for unauthorized resale or commercial distribution.
Create multiple accounts to misuse promotional offers or discounts.
Upload viruses, malware, malicious code, or harmful software.
Attempt to gain unauthorized access to MORGUE’s systems, servers, databases, or customer information.
Copy, reproduce, scrape, distribute, or exploit any content from the Platform without prior written permission.
Use automated software, bots, scripts, crawlers, or similar technologies to browse, monitor, or place orders on the Platform.
Interfere with other users’ ability to access or use the Platform.
Violation of these Terms may result in suspension or termination of your account, cancellation of pending orders, refusal of future purchases, and legal action where applicable.
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10.4 Customer Account
If you create an account with MORGUE, you are responsible for maintaining the confidentiality of your login credentials and for all activities carried out through your account.
You agree to notify MORGUE immediately if you suspect any unauthorized access or misuse of your account.
MORGUE shall not be liable for any loss arising from unauthorized use of your account resulting from your failure to maintain the security of your login credentials.
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INTELLECTUAL PROPERTY
11.1 Ownership
All content available on the Platform, including but not limited to brand names, logos, trademarks, product designs, artwork, graphics, illustrations, product photographs, videos, text, icons, and website-specific content, is the property of MORGUE or its respective licensors and is protected under applicable intellectual property laws.
All source code, custom code, custom development, reusable development components, technical implementations, and development methodologies created or provided by the developer remain the intellectual property of the developer unless otherwise agreed in writing.
Any third-party materials, software, or assets used on the Platform remain subject to their respective ownership rights and applicable licenses.
MORGUE is granted the right to use the completed website for its business and website operations, subject to the ownership rights and applicable licenses stated above.
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11.2 Limited Licence
MORGUE grants you a limited, non-exclusive, non-transferable, and revocable licence to access and use the Platform solely for personal, non-commercial shopping purposes.
Nothing contained on the Platform grants any ownership rights or licence to use MORGUE’s intellectual property except as expressly permitted in these Terms.
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11.3 Restrictions
Without prior written permission from MORGUE, you may not:
Copy or reproduce any content.
Modify or create derivative works.
Publish or distribute Platform content.
Sell, license, or commercially exploit any material.
Remove copyright or trademark notices.
Use MORGUE’s trademarks, logos, or branding in advertisements, promotional materials, social media, or domain names.
Unauthorized use may result in civil and/or criminal proceedings under applicable law.
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USER CONTENT
12.1 Reviews and Feedback
Customers may be provided with the opportunity to submit product reviews, ratings, photographs, testimonials, comments, or other content (“User Content”) through the Platform.
By submitting User Content, you confirm that:
The content is truthful and based on your genuine experience.
You own the necessary rights to submit the content.
The content does not infringe the intellectual property or other legal rights of any third party.
The content does not contain defamatory, abusive, offensive, obscene, unlawful, or misleading material.
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12.2 Licence to MORGUE
By submitting User Content, you grant MORGUE a worldwide, perpetual, irrevocable, royalty-free, non-exclusive licence to use, reproduce, publish, display, modify, adapt, distribute, and promote such content in connection with our business, marketing, and promotional activities without additional compensation to you.
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12.3 Moderation
MORGUE reserves the right, but is not obligated, to review, edit, refuse, or remove any User Content that, in our sole discretion, violates these Terms or is otherwise inappropriate, unlawful, misleading, offensive, or harmful.
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PRIVACY
Your privacy is important to us.
Collection, use, storage, disclosure, and protection of your personal information are governed by the MORGUE Privacy Policy, which forms an integral part of these Terms.
By using the Platform or placing an order, you consent to the collection and processing of your personal information in accordance with our Privacy Policy and applicable laws.
Customers are encouraged to review the Privacy Policy regularly to understand how their information is handled.
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COMMUNICATIONS
14.1 Transactional Communications
By creating an account or placing an order, you consent to receive communications from MORGUE relating to:
Order confirmations
Payment confirmations
Shipping updates
Delivery notifications
Return and exchange updates
Customer support interactions
Security notifications
Service-related announcements
These communications are necessary for the fulfilment of your order and cannot be opted out of while an order remains active.
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14.2 Marketing Communications
With your consent or where otherwise permitted by applicable law, MORGUE may send promotional communications regarding:
New product launches
Exclusive collections
Offers and discounts
Campaigns
Events
Newsletters
Such communications may be sent via email, SMS, WhatsApp, mobile notifications, or other electronic means.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting MORGUE Customer Support.
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14.3 Electronic Records
You agree that electronic communications, invoices, order confirmations, and other records sent by MORGUE satisfy any legal requirement that such communications be made in writing.
Electronic records maintained by MORGUE shall be deemed accurate unless proven otherwise.
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DISCLAIMER OF WARRANTIES
15.1 Platform Availability
MORGUE strives to ensure that the Platform remains accessible, secure, and up to date. However, uninterrupted or error-free access cannot be guaranteed at all times. Temporary interruptions may occur due to maintenance, technical issues, software updates, internet disruptions, or circumstances beyond our reasonable control.
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15.2 Product Information
We make every reasonable effort to accurately present product descriptions, images, colours, sizing information, and specifications.
However:
Colours may appear differently depending on individual screen settings and display devices.
Product measurements are approximate and may vary slightly during manufacturing.
Minor variations in colour, print placement, stitching, texture, or finish are a natural part of the manufacturing process and shall not be considered defects.
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15.3 No Additional Warranties
Except as expressly stated under applicable law or these Terms, products are provided on an “as available” basis without any additional express or implied warranties regarding uninterrupted availability, merchantability, or fitness for a particular purpose.
Nothing in this section limits any rights available to consumers under applicable law.
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15.4 LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, MORGUE shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from:
Use or inability to use the Platform.
Delay in delivery caused by events beyond our reasonable control.
Temporary unavailability of the Platform.
Loss of profits, business opportunities, goodwill, or anticipated savings.
Unauthorized access resulting from the customer’s failure to safeguard account credentials.
Where liability cannot legally be excluded, MORGUE’s total liability arising from any single order shall not exceed the total amount paid by the customer for that order.
Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence where such limitation is prohibited by law.
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15.5 INDEMNITY
You agree to indemnify, defend, and hold harmless MORGUE, its directors, employees, affiliates, representatives, service providers, logistics partners, and licensors from and against any claims, losses, liabilities, damages, penalties, costs, or expenses (including reasonable legal fees) arising from:
Your breach of these Terms;
Your misuse of the Platform;
Fraudulent or unlawful activity;
Violation of any applicable law; or
Infringement of the rights of any third party.
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16 FORCE MAJEURE
MORGUE shall not be held responsible for any delay, interruption, or failure to perform its obligations where such delay or failure results from events beyond our reasonable control, including but not limited to: Natural disasters, Floods, Fires, Earthquakes, Pandemics or epidemics, Government actions or restrictions, War or civil unrest, Acts of terrorism, Labour disputes, Transportation disruptions, Utility failures, Cyberattacks, Internet or telecommunications failures, or any other force majeure event. Where such circumstances occur, MORGUE shall be entitled to suspend, delay, or cancel affected orders without incurring liability, while complying with applicable consumer protection laws.
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17 GOVERNING LAW & JURISDICTION
These Terms shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable consumer protection laws, any dispute arising out of or relating to these Terms, the Platform, or any order placed with MORGUE shall be subject to the exclusive jurisdiction of the competent courts located in Delhi, India.
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18 SEVERABILITY
If any provision of these Terms is determined by a court or competent authority to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
The invalid provision shall, to the extent possible, be interpreted in a manner that most closely reflects its original commercial intent while remaining legally enforceable.
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19 ASSIGNMENT
MORGUE may assign, transfer, subcontract, or otherwise delegate any of its rights or obligations under these Terms without prior notice where permitted by law.
Customers may not assign or transfer any rights or obligations under these Terms without MORGUE’s prior written consent.
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20 WAIVER
Failure by MORGUE to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other rights available to MORGUE.
Any waiver shall be effective only if made expressly in writing by an authorised representative of MORGUE.
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21 ENTIRE AGREEMENT
These Terms, together with the MORGUE Privacy Policy and any additional policies expressly incorporated by reference, constitute the complete agreement between you and MORGUE regarding your use of the Platform and the purchase of products.
They supersede all prior communications, understandings, representations, or agreements relating to the same subject matter.
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22 GRIEVANCE REDRESSAL
MORGUE is committed to providing prompt and effective customer support.
If you have any questions, concerns, complaints, or disputes relating to our products or services, you are encouraged to contact our Customer Support team first so that we may attempt to resolve the matter efficiently.
Where required under applicable law, MORGUE will appoint a Grievance Officer whose details will be published on the Platform.
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23 COMPANY INFORMATION

MORGUE
Maison of Rare Garments & Unique Essentials

Customer Support Email:
Sales.morgue@gmail.com

Customer Support Number:
+91 88828 26419

Website:
www.morguehkm.com

By accessing the Platform or placing an order with MORGUE, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.
We truly value your concern and will do our best to resolve it for you as quickly and smoothly as possible.
Thank you for choosing MORGUE.
Wear Rare. Stay Unforgettable.